About the reviewers

John Helebrant has been in the IT industry for over 20 years. He started a small computer business in his hometown of Austin, MN, and eventually moved to the Twin Cities to continue his career in technology. He worked as an Application Developer and an IT Service Management expert while earning several certifications and a BA in Professional Writing. He now works as a ServiceNow Developer and Administrator after discovering what an exciting set of challenges and opportunities ServiceNow has to offer.

In his spare time, he enjoys playing bass, writing and editing, walking his dogs, watching movies, continuing to evolve as a developer, and spending time with his better half: Jen.

Michael Hade is a Senior ServiceNow Architect with over 9 years of development experience on the platform. He specializes in designing and creating dynamic and efficient ServiceNow solutions. He has worked on over 100 different ServiceNow instances including both commercial and government clients. Mike designed and created the Best Practice Engine app available on the ServiceNow Store which validates that all developers on the platform are following ServiceNow best practices and company standards.

Mike lives in Fort Wayne, IN with his wife Trisha and his two boys, Danny and Jacob.